Plans changed? Let’s talk.
Clear information, so you can order with confidence.
Get in touch early
For a cancellation, collection issue or problem with food, contact The Happy Place as soon as you can and include your order number. Preparation and fulfilment may already be underway, so the business will review each request against its confirmed policy and applicable consumer rights.
How refunds are handled
Authorised business staff can issue a full or partial refund for a Stripe payment. Refunds return through the original payment method, with timing determined by the payment provider and your bank. Your secure order-details page will show the reconciled refund status and amount.
Before public launch
The business must confirm its final cancellation and refund policy and contact details before accepting public orders. This information does not remove any rights available under applicable consumer law.